Debra Stevens
Brilliant Customer Service, Paperback
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Descriere
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Detalii
- Autor
- Debra Stevens
- Editura
- Pearson Education Limited
- Colectie
- Brilliant Business
- Anul aparitiei
- 2.010
- Luna aparitiei
- 10
- Tip coperta
- Brosata
- Numar de pagini
- 216
- Format
- 135 x 215
- ISBN
- 0273738070
- Cod de bare
- 9780273738077
- Limba
- Engleza