The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices.
Publisher: Taylor & Francis Ltd
Author(s): PhD, Terra (SSD Global Solutions, Conifer, Colorado, USA) Vanzant Stern
Illustration(s): 17 Line drawings, black and white; 17 Illustrations, black and white