Susan Schoenberger White
Service Quality. Research Perspectives, Paperback
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Descriere
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
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- Publisher: SAGE Publications Inc
- Author(s): Susan Schoenberger White
- Number of pages: 200
- Collection: Foundations for Organizational Science
- Publication date: 2004
- Dimensions: 155 x 229 x 11
- Cover type: Paperback / softback
Detalii
- Autor
- Susan Schoenberger White
- Editura
- SAGE Publications Inc
- Colectie
- Foundations for Organizational Science
- Anul aparitiei
- 2.004
- Luna aparitiei
- 1
- Tip coperta
- Brosata
- Numar de pagini
- 200
- Format
- 155 x 229
- ISBN
- 0761921478
- Cod de bare
- 9780761921479
- Tara de origine
- Statele Unite ale Americii
- Limba
- Engleza